Frequently Asked Questions

Does a duty drawback provider have to be a licensed customs broker?

To file claims with CBP on your behalf, yes. A licensed customs broker holds the license CBP recognizes and can act as your agent on the entry. Consultants without a license can analyze data and build an opportunity model, but the filing has to go through a licensed broker. Ask who holds the license and whose name goes on the power of attorney.

How are drawback providers usually paid, and what should we watch for?

Contingency fees on recovered duty are the norm, which keeps the program off the capital budget and ties the provider to the outcome. What matters is what the percentage covers. Confirm whether audit response, CBP correspondence, privilege applications, and prior-year filings sit inside the fee or get billed separately, and whether the rate changes once the easy recoveries are done.

If a claim is denied after we have been paid, who repays CBP?

You do. Under accelerated payment the refund arrives before CBP finishes reviewing the claim, and if the claim is later denied or reduced, the claimant repays, with interest where it applies. The provider’s exposure is reputational. Yours is financial. This is the question that separates providers who file volume from providers who file defensibly.

What should we ask a provider before signing?

Ask who holds the customs broker license and will sign the filings. Ask about their record on CBP audits and verifications, including outcomes rather than just claim volume. Ask whether trade counsel is in-house or referred out. Request a redacted sample claim package and references from importers with a similar product mix and export pattern. A provider who cannot produce those quickly is telling you something.

Can we change drawback providers mid-program?

Yes, and it happens more often than the industry admits. What has to transfer is the substance: approved privileges such as accelerated payment and waiver of prior notice, any rulings covering your accounting methodology, historical claim data, and the audit trail behind claims already filed. Privileges attach to the claimant rather than the provider, but rebuilding five years of claim history without cooperation is slow. Settle data portability before you sign, not when you leave.

Why does in-house legal capability matter in a drawback provider?

Because most of what goes wrong in drawback is a legal question wearing operational clothes. Whether a substitution is permissible. Whether a manufacturing operation qualifies under 1313(a) or 1313(b). Whether an accounting method needs a ruling. How to answer a CBP verification. Providers who refer those questions out lose time and control at the exact point where the refund is at risk.